Privacy Policy
Last updated: July 2026
Our Commitment to Privacy
At Active Change Clinic, we are committed to protecting the privacy and confidentiality of your personal health information. We adhere to the requirements of the Personal Health Information Protection Act (PHIPA) of Ontario.
Collection of Personal Health Information
We collect only the information necessary to provide safe and effective physiotherapy services. This includes:
- Your contact details and demographic information.
- Health history, diagnoses, and treatment plans.
- Billing and insurance information for claims processing.
Purpose and Consent
Your information is used to provide you with high-quality care, communicate regarding appointments, and facilitate billing. By becoming a patient, you consent to our use of your information for these purposes. We will obtain your explicit consent before sharing your information with other healthcare providers or third parties, except where required by law.
Data Security
We maintain strict administrative, physical, and technical safeguards to ensure your records remain secure. Access to your personal information is restricted to authorized clinic staff only.
Your Rights
You have the right to access your health records and request corrections if you believe information is inaccurate. Please contact us in writing to initiate this process.
Contact Information
If you have any questions or concerns regarding our privacy practices, please contact us:
Active Change Clinic
3100 Steeles Ave W, Suite 101
Concord, ON L4K 3R1
Email: info@activechange.ca